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KM Blueprint

A practical blueprint for making Knowledge Management work

Built on practical experience of delivering Knowledge Management in real organisations, the Tacitous Blueprint guides you in managing the flow of knowledge, finding where to improve and using what you know to inform decisions.

Four steps

Create, collect, manage, share

  1. 1

    Create

    Identify the knowledge you already have, and the gaps.

  2. 2

    Collect

    Set clear criteria for capturing new knowledge and lessons.

  3. 3

    Manage

    Organise, validate and protect what you hold.

  4. 4

    Share

    Put insight in front of the people who need it, and report against your goals.

Methodology and platform

From Knowledge Management methodology to practical tools

Tacitous is both a KM methodology and a working technology platform. Each step of the Blueprint is supported by tools in Tacitous Next.

  1. 1

    Create

    • Expertise profiles
    • Knowledge identification
    • Innovation and ideas
  2. 2

    Collect

    • Lessons Learned
    • After Action Reviews
    • Critical Knowledge Retention
    • Expert knowledge capture
  3. 3

    Manage

    • Structured knowledge forms
    • Expertise categories
    • Knowledge libraries
    • Review, approval and governed access
  4. 4

    Share

    • Communities of Practice
    • Expertise discovery
    • Knowledge exchange
    • Reusable practices
Explore the tools Critical Knowledge Retention

How Tacitous enables collaborative innovation

A virtuous circle of knowledge

  1. 01

    People

    Know your colleagues by role, skills, experience and interests, and connect them with like-minded peers.

  2. 02

    Conversations

    People meet, build trust and have work-related conversations.

  3. 03

    Collaborate

    Conversations become collaboration: solving a problem or improving an idea together.

  4. 04

    Communities

    Communities form around critical business areas, with experts on hand to guide and govern.

  5. 05

    Learnings

    Lessons learned and best practices become visible, building momentum and consensus.

  6. 06

    Innovation

    Learnings drive continuous improvement and innovation, shared back to keep everyone aligned.

Knowledge Portability & Interoperability

Knowledge shouldn’t end when a project does.

Retained and validated knowledge should not become isolated in a project archive. The Blueprint treats each lesson, practice and retained insight as an organisational asset that the next project, community or team can find and build on.

Reuse across projects

Approved Learnings and knowledge records are tagged to expertise categories, not filed away with one project, so they surface on the Expertise Map for every team with access. “I Applied This Learning” records show where they were reused.

Interoperable expertise relationships

Each expertise category can be exported as RDF N-Triples, Turtle or JSON-LD, using standard vocabularies, for compatible knowledge graph technologies.

A portable record of what you know

Through Data / Exit Package, Tenant Administrators request an export of selected knowledge domains, approved by the Platform Administrator, as JSON and CSV with stable identifiers for archival, portability or migration.

See portability in Tacitous Next

Building blocks

What the Blueprint puts in place

Personal knowledge profiles

  • Profile and role
  • Skills and expertise
  • Ask me about
  • Communities and interests

Communities of Practice

  • Newsfeed and posts
  • Discussions and best answers
  • News and announcements
  • Documents and FAQs

Knowledge retention and learnings

  • Lessons learned and best practices
  • Knowledge retention and transfer
  • Retiree and external engagement
  • Ratings and continuous improvement

Forms and codified knowledge

  • After Action Reviews
  • Innovation and idea sharing
  • Knowledge-specific business processes
  • Codified collaboration
Knowledge asset searchSecure, governed accessIntegration with existing systemsExportable knowledge graphTrusted foundations for AI

These foundations sit beneath every part of the Blueprint. If you have specific hosting, integration or language requirements, talk to us.

Licence the Blueprint, or let us deliver it with you.

Talk to us about your knowledge challenges. We will show you the platform and how the Blueprint fits your organisation.

Talk to our team Book a 30-minute call